Refund policy

Existing and new customers can always contact us for any questions, clarifications, issues or concerns at colmena247@gmail.com or phone 0488 020 492.

If you are not happy with the quality of any of our products, bring it to the stall for a refund.

Refunds will not apply when the customer:

received what they asked for but later changed their mind
found the good or service cheaper somewhere else
doesn’t have proof of purchase
has damaged the goods
decided they had no use for it.

Replacement policy

New and existing customers can always contact us for clarifications, questions, concerns or issues with any of our beehive products.

If you are not happy with any of our products, bring it tot he stall for a replacement

Replacements will not apply when the customers:

changed your mind
ordered the wrong product
found the product cheaper elsewhere
were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
damaged the product by misusing it – for example, you dropped your mobile phone in water
used the product for a very long time and the problem is as a result of usual wear and tear.

Please note Most raw Honey will naturally crystallize if it sits in your cupboard for any length of time. This is totally natural and in fact it is the way Honey preserves looks after and preserves itself.